Terms and conditions

Trading name

Hidden Hills.

Address for correspondence

Strada Crizantemelor nr. 2, Țipărești, Cocorăștii Mislii commune, Prahova County.

Classified accommodation establishment

Hidden Hills, Țipărești, Cocorăștii Mislii commune, Prahova County.

Telephone

+40 740 087 777

Email

contact@hiddenhills.ro

Classification certificate

no. 33588, issued on 25 November 2024 in the name of “Hidden Hills”.

These Terms and Conditions govern access to the website www.hiddenhills.ro, the requesting and making of bookings, payment for accommodation services and the use of the Hidden Hills property. By browsing the website, sending an enquiry or confirming a booking, the user declares that they have read and understood the documents applicable to the booking.

Hidden Hills is an accommodation property that is rented exclusively as a whole. Rooms are not booked individually.

Website

www.hiddenhills.ro and its pages.

Hidden Hills / Provider

the person legally providing the accommodation services, whose details are to be completed in the identification section.

User

any person who accesses the website.

Client

the person who requests, makes or pays for the booking.

Guest

the person declared and accepted for accommodation.

Booking

the confirmed request for the use of the whole property for a specified period.

Smoobu

the system used for the calendar, for availability and for administering the booking.

Stripe

the card payment processor integrated into the booking system.

Hidden Hills provides accommodation by renting the property as a whole, for a maximum of 10 people, for the confirmed period. A booking may also be made for a smaller number of people, including for two, without the property being shared with other guests.

The facilities and services included are those shown on the website and in the booking confirmation. Images are for presentation purposes, and minor differences arising from the season, from maintenance or from the replacement of individual items do not affect the nature of the service, provided its essential characteristics are maintained.

The availability displayed is managed through Smoobu and synchronised with external channels. A booking is considered confirmed only once the payment conditions have been met and written confirmation has been received by email or through the booking system.

The Client is required to enter complete and correct details, including the period, the number of adults, the number of children, the contact details and the information needed for invoicing or for the tourist register, as applicable.

The applicable rate is the one displayed in the booking flow at the time of confirmation. Before payment, the Client must be able to see clearly the period, the number of nights, the number of guests, the rate, any mandatory charges, the deposit and the total amount.

Rates may vary according to the season, weekends, public holidays, the length of the stay and the rate conditions. Subsequent changes do not affect bookings already confirmed, except for changes requested by the Client and accepted by Hidden Hills.

Payment may be made by the methods shown during the booking process, including online card payment through Stripe, integrated into Smoobu, and/or bank transfer, where offered.

Hidden Hills does not receive or store the full card number or the CVV code. Payment data is processed by the authorised processor, in accordance with its own terms and policies.

The booking becomes firm at the time indicated in the confirmation sent to the Client, once the payment or the deposit provided for by the selected offer has been recorded. The Client must check immediately the period, the number of guests, the contact details and the amount paid, and must report any errors without delay.

The exact cancellation, amendment, no-show and refund policy must be displayed before payment and included in the booking confirmation.

For accommodation services provided on a specific date or during a specific period, the general 14-day right of withdrawal may be excluded by the applicable legislation. This exception does not replace the cancellation policy communicated to the Client.

The maximum capacity is 10 people. The property and its facilities may be used only by the people declared and confirmed in the booking. The Client is responsible for the accuracy of the number and the identity of the guests notified.

Access for people not included in the booking is permitted only with the prior approval of the Hidden Hills team. The total capacity of 10 people may not be exceeded.

Check-in begins at 4:00 PM and is carried out in person. A member of the team welcomes the guests, hands over the key and gives the essential information about the property.

Check-out must be completed by 11:00 AM. Requests for an earlier arrival or a later departure are considered subject to availability only and must be confirmed in writing.

A member of the Hidden Hills team remains available to assist. Technical problems, incidents or situations that may affect safety or comfort must be reported immediately, so that we can respond as quickly as possible.

The property provides, as described in the booking, bath towels, pool towels, indoor slippers, shower gel, soap, bed linen, coffee beans for the espresso machine and the essential items for using the bathrooms and the kitchen. Guests bring their own personal belongings and whatever food and drink they wish.

The indoor pool is private and intended exclusively for the guests included in the booking. The water is heated to around 30°C all year round. Children must be supervised by an adult at all times. Glass items, running, dangerous diving and any behaviour liable to endanger other people are not permitted.

Fishing is permitted for recreation only, on a catch and release basis. Fish must be released immediately and with care. Swimming and bathing in the pond are not permitted. Children must be supervised at all times near the water.

The barbecue may be used only in the area set aside for it and must not be left unattended. Lighting fires elsewhere on the property or at the forest edge is prohibited.

Smoking is strictly prohibited in all indoor spaces. Smoking is permitted only in the designated outdoor areas, using the ashtrays provided.

Outdoor footwear is not permitted in the indoor spaces or on the wooden floors. Guests are asked to use the indoor slippers provided.

Pets are not accepted on the property.

Hidden Hills is intended for quiet stays. Parties and noisy events are not permitted. Guests must maintain a reasonable noise level, particularly in the evening and at night.

Quiet hours are 10:00 PM to 8:00 AM, during which noise, loud music and any activity liable to disturb the quiet are not permitted.

Children must be supervised by an adult at all times, in particular near the pool, the pond, the stairs, the terraces, the fireplace, the barbecue and any areas with changes in level.

Five private parking spaces are available beside the villa. Vehicles must be parked in the designated places, without blocking the private road and without parking on the lawns.

Neither party is liable for a failure to perform its obligations caused by an event of force majeure or by exceptional circumstances recognised by law. The affected party will inform the other as soon as possible and will seek to limit the consequences.

Any problem that can be remedied during the stay must be reported to the Hidden Hills team immediately. Subsequent complaints may be sent to contact@hiddenhills.ro, together with the booking details and a description of the situation.

The parties will seek to settle any disagreement amicably. A consumer Client may apply to the competent authorities and alternative dispute resolution mechanisms, and to the competent courts as provided by law.

SAL — Soluționarea Alternativă a Litigiilor (alternative dispute resolution)

reclamatiisal.anpc.ro

The texts, photographs, video materials, logo, graphics and design of the website are protected by intellectual property law. Their use, copying or distribution for commercial purposes is permitted only with the agreement of the rights holder.

The processing of personal data is described in the Privacy Policy. The use of cookies is described in the Cookie Policy. These documents are accessible from the footer and from the booking process.

These terms may be updated to reflect legislative, operational or technical changes. Confirmed bookings are governed by the version communicated at the time the booking was made, unless the law requires otherwise.

These conditions are governed by Romanian law and by the applicable European rules on consumer protection, electronic commerce and data protection.