Booking and cancellation policy

All direct Hidden Hills bookings are firm and non-refundable. The full amount for the stay is paid at the time of booking, and the dates are confirmed only once the payment has been recorded and written confirmation has been sent.

This Booking and Cancellation Policy applies to bookings made directly through the website www.hiddenhills.ro, through the integrated booking engine, or through an offer confirmed directly by the Hidden Hills team.

For bookings made through Booking.com, Airbnb or other platforms, the payment, amendment and cancellation policy displayed by the platform for the rate selected at the time of booking applies.

Hidden Hills is rented exclusively as a whole, for a maximum of 10 people. Rooms cannot be booked separately.

An availability enquiry, a message, a telephone conversation or starting the payment process does not automatically hold the dates. The dates are reserved only after payment in full and the issuing of written confirmation.

The full amount for the stay is paid at the time of booking, using the payment method available during the booking process or indicated in the direct offer.

The booking becomes firm once the payment has been confirmed and the confirmation message has been sent. The Client is required to check immediately the period, the number of nights, the number of adults and children, the contact details and the amount paid, and to report any error without delay.

All direct bookings are non-refundable. If the Client cancels, whatever the reason and whenever the cancellation is made, the amount paid is not refunded.

The same rule applies in the event of a no-show, arrival after the agreed date or time, early departure, a reduction in the number of nights, or the total or partial non-use of the property and its facilities.

Changes to the period, the length of the stay, the number of guests or the person in whose name the booking is held are not guaranteed.

Any request for an amendment must be sent in writing to contact@hiddenhills.ro. Hidden Hills may accept an amendment only subject to availability and to the commercial conditions applicable to the new period.

If the new stay carries a higher rate, the difference must be paid before the amendment is confirmed. If the rate is lower, the difference is not refunded. Accepting an amendment as an exception does not turn the booking into a refundable one and creates no obligation for future situations.

If guests do not arrive on the booked date and do not inform the Hidden Hills team, the booking is treated as a no-show and the amount paid is retained in full.

Departure before the confirmed check-out date gives no right to a refund of the remaining nights, nor to compensation for them through another stay.

If Hidden Hills is unable to honour a booking for a reason connected with the property or with a supplier, the Client will be offered, as appropriate, the rescheduling of the stay or a full refund of the amount paid.

In exceptional circumstances, or in cases of force majeure that make the service impossible or unsafe to provide, the parties will seek to reschedule as a first resort. If that is not possible, the applicable solution will be determined according to the specific circumstances and the legislation in force.

Accommodation services are supplied for a specific date or period of performance. In accordance with art. 16 (l) of Government Emergency Ordinance (O.U.G.) no. 34/2014, the general 14-day right of withdrawal applicable to certain distance contracts does not apply to accommodation bookings for specified periods.

Completing the booking and paying in full confirms acceptance of the firm and non-refundable nature of the booking.

A payment that is declined, cancelled, withdrawn or disputed does not produce a valid booking. In the event of a payment disputed without justification after the booking has been confirmed, Hidden Hills reserves the right to cancel the booking and to recover the amounts due and the associated costs, as provided by law.

Where a refund is due under this policy or under the law, it is made using the original payment method, in so far as that is possible. When the amount appears in the Client's account depends on the payment processor and on the issuing bank.

By completing the booking, the Client confirms that they have read and accepted this Booking and Cancellation Policy, the Terms and Conditions and the House Rules. The person making the booking is required to inform all guests of the rules applicable to the stay.

Phone / WhatsApp

+40 740 087 777

Email

contact@hiddenhills.ro

Location

Țipărești, Cocorăștii Mislii commune, Prahova County